September 28, 2026

CPID Server — Service Instructions & Requirements

Before you submit a service request to have a device repaired, please read and follow all requirements below. These requirements are mandatory. Your job should only be submitted when the device, computer, internet connection, and required information are ready.

CPID Server — Service Instructions & Requirements

1. Back Up Your Personal Data

All data on the device will be wiped during the process.

Before submitting the device, make a complete backup of everything important, including:

  • Photos and videos
  • Contacts
  • Documents and files
  • Applications and app data
  • Any other personal information

CPID Server is not responsible for personal data lost during the service.

Backup your data before submitting the job.

2. Internet Connection Requirements

A stable internet connection is required throughout the entire service.

Minimum recommended connection

  • Download: 25 Mbps+
  • Upload: 20 Mbps+

Simply confirming that your internet connection meets the requirements is not sufficient.
Before your session, you may be required to provide proof of your internet speed to support.

Go to speedtest.net on your pc and Share the result link with us.

Your connection must remain stable throughout the complete remote session.

Unstable Wi-Fi, interruptions, or insufficient bandwidth may cause the service to fail or be interrupted.

3. Device Preparation

The device must be fully prepared before your scheduled session.

Complete the following:

  1. Reset the device.
  2. Complete the initial setup.
  3. Open Settings.
  4. Enable Developer Options.
  5. Enable USB Debugging.
  6. Go to Settings → Display.
  7. Set the screen timeout/display settings as instructed by support.
  8. Take pictures of the prepared device and send them to support.

Do not wait until your scheduled session to prepare the device.

Support may request pictures or other information to verify that the device is ready.

4. Device Status Requirements

Before submitting the job, make sure the device does not have:

  • FRP Lock
  • KG Lock
  • MDM Lock

You must provide accurate information about the device.

If the device has a lock, restriction, or other condition that was not declared before the service, do not submit the job. Contact support first.

5. Remote access information

You must provide your:

  • UltraViewer ID
  • UltraViewer Password

Send these credentials directly to our support team when requested.

Keep the computer and device connected and ready during the session.

6. Payment Policy

FULL PAYMENT IS REQUIRED BEFORE THE SERVICE STARTS.

The service will not be started with:

  • Payment promised later
  • Delayed payment
  • Partial payment
  • "Start now and I will pay afterward"

The process is:

Payment → Transaction ID/confirmation → Payment verification → Service

Do not submit a job until payment has been completed and the required payment information has been sent to support.

Payment information

Full payment must be completed before the service starts.

After payment, you must provide:

  • Payment/transaction ID
  • Payment confirmation or proof when requested

Do not simply state that payment has been made. Your transaction information must be provided to support for confirmation.

Supported Samsung Models

Galaxy S24 Series

Galaxy S24

  • SM-S921U
  • SM-S921U1
  • SM-S921W
  • SM-S9210
  • SM-S921E
  • SM-S921Q
  • SC-51E
  • SCG25

Galaxy S24+

  • SM-S926U
  • SM-S926U1
  • SM-S926W
  • SM-S9260

Galaxy S24 Ultra

  • SM-S928B
  • SM-S928BE
  • SM-S928U
  • SM-S928U1
  • SM-S928W
  • SM-S928N
  • SM-S9280
  • SM-S928Q
  • SC-52E
  • SCG26

Galaxy S25 Series

Galaxy S25

  • SM-S931B
  • SM-S931BE
  • SM-S931B2
  • SM-S931U
  • SM-S931U1
  • SM-S931W
  • SM-S931N
  • SM-S9310
  • SM-S931Q
  • SM-S931Z
  • SC-51F
  • SCG31

Galaxy S25+

  • SM-S936B
  • SM-S936BE
  • SM-S936B2
  • SM-S936U
  • SM-S936U1
  • SM-S936W
  • SM-S936N
  • SM-S9360

Galaxy S25 Ultra

  • SM-S938B
  • SM-S938BE
  • SM-S938B2
  • SM-S938U
  • SM-S938U1
  • SM-S938W
  • SM-S938N
  • SM-S9380
  • SM-S9380V
  • SM-S938Q
  • SM-S938Z
  • SC-52F
  • SCG32

Galaxy S25 Edge

  • SM-S937B
  • SM-S937BE
  • SM-S937B2
  • SM-S937U
  • SM-S937U1
  • SM-S937W
  • SM-S937N
  • SM-S9370

Galaxy Z Flip Series

Galaxy Z Flip5

  • SM-F731B
  • SM-F731BE
  • SM-F731U
  • SM-F731U1
  • SM-F731W
  • SM-F731N
  • SM-F7310
  • SM-F731Q
  • SC-54D
  • SCG23

Galaxy Z Flip6

  • SM-F741B
  • SM-F741BE
  • SM-F741U
  • SM-F741U1
  • SM-F741W
  • SM-F741N
  • SM-F7410
  • SM-F741Q
  • SC-54E
  • SCG29

Galaxy Z Fold Series

Galaxy Z Fold5

  • SM-F946B
  • SM-F946BE
  • SM-F946U
  • SM-F946U1
  • SM-F946W
  • SM-F946N
  • SM-F9460
  • SM-F946Q
  • SC-55D
  • SCG22

Galaxy Z Fold6

  • SM-F956B
  • SM-F956BE
  • SM-F956U
  • SM-F956U1
  • SM-F956W
  • SM-F956N
  • SM-F9560
  • SM-F956Q
  • SC-55E
  • SCG28

Galaxy Z Fold7

  • SM-F966B
  • SM-F966BE
  • SM-F966B2
  • SM-F966U
  • SM-F966U1
  • SM-F966W
  • SM-F966N
  • SM-F9660
  • SM-F9660V
  • SM-F966Q
  • SM-F966Z
  • SC-56F
  • SCG34

Final Submission Checklist

Before submitting your job, make sure you have completed everything below:

  • Personal data has been backed up.
  • You understand that device data will be wiped.
  • Internet connection meets the required speed.
  • Internet speed proof is available if requested.
  • Device has been reset and initially configured.
  • Developer Options are enabled.
  • USB Debugging is enabled.
  • Required device pictures have been sent to support.
  • Device has no FRP, KG, or MDM lock.
  • Correct device/model information has been provided.
  • Full payment has been completed.
  • Payment/transaction ID has been sent to support.
  • UltraViewer is installed.
  • UltraViewer ID and password have been sent to support.
  • You have read and accepted the no-refund policy.
  • You understand that user and/or device access may be restricted or banned by the server.

Important

Do not submit a service request until all requirements are completed.

Providing incomplete, inaccurate, or false information may result in the job being rejected or access being restricted.

Prepare first → Provide the required information → Pay → Confirm payment → Service begins.

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